Last updated: 3 September 2026
FoxTele offers a clear 7-Day Money-Back Guarantee for subscription plans purchased directly from FoxTele. This page explains how to make a request and what happens next.
Your statutory rights: The FoxTele 7-Day Money-Back Guarantee is an additional commercial promise. Nothing in this policy limits or replaces any rights or remedies you may have under applicable UK consumer law.
1. The FoxTele 7-Day Money-Back Guarantee
You may request a refund within seven calendar days of the date FoxTele confirms your paid subscription purchase. The guarantee applies to FoxTele's 3-month, 6-month and 1-year subscription plans purchased directly from FoxTele.
To use the commercial guarantee, send your request before the seven-day period ends. FoxTele will review the request fairly using the process below. The same seven-day commercial period applies to every listed plan.
2. How to request a refund
Contact FoxTele by either of these methods:
- Email: support@foxtele.uk
- WhatsApp: +1 (450) 485 2195
Please state that you are requesting a refund and provide enough information to identify the purchase, normally your name, the email address used for the order, the order or transaction reference if available, and the purchase date. Do not send account passwords, full card details or card security codes.
3. How refund requests are reviewed
We may check the order identity, payment status, purchase date and whether the request was received within the guarantee period. Where relevant, we may also review related support or technical communications so we can understand what happened. These checks are intended to confirm and process the request, not to create unreasonable barriers to a valid refund.
If more information is reasonably needed, FoxTele will explain what is required. A request will not be rejected merely because you asked support to help resolve a problem first.
4. Technical or setup issues
If you experience a setup or service problem, contact support as soon as possible. Many device, player, broadband or configuration issues can be identified and resolved with guidance. Giving FoxTele a reasonable opportunity to help may get you watching sooner, but troubleshooting is not used as a blanket reason to deny a request that qualifies under the guarantee.
If you want a refund under the 7-Day Money-Back Guarantee, make the request within the seven-day period even if support is still investigating the issue.
5. Requests outside seven days
The FoxTele commercial money-back period is seven days. A request made later does not qualify automatically under that additional guarantee. However, this does not prevent you from raising a problem or relying on a statutory remedy that applies to your circumstances under UK consumer law.
6. Refund method and timing
Where a refund is approved, FoxTele will return it through the original or another appropriate payment route where practical. The time it takes to appear can depend on the payment method and provider. We do not promise an exact processing or bank-clearing time, but we will handle approved refunds without unreasonable delay and keep you informed if further action is needed.
7. UK statutory rights
The 7-Day Money-Back Guarantee is separate from your legal rights. Depending on the facts, UK consumer law may provide rights where digital content or a service is faulty, not as described or not supplied with reasonable care and skill. Statutory cancellation rights for digital content or services can also depend on when supply begins and what information, consent and acknowledgement were provided.
Nothing in this policy excludes or restricts a right or liability that cannot lawfully be excluded. If you believe a statutory right applies, contact FoxTele and explain the issue so it can be assessed on its facts.
8. Contact us
For a refund request or question, contact:
- Email: support@foxtele.uk
- WhatsApp: +1 (450) 485 2195
Related information is available in our Terms of Use and Privacy Policy.