FoxTele

LEGAL INFORMATION

Terms of Use

The terms governing foxtele.uk and FoxTele subscription services.

Last updated: 3 September 2026

These Terms of Use govern your use of foxtele.uk and any FoxTele subscription service purchased through the website. Please read them before submitting an order request.

1. About these terms

These terms form the basis on which FoxTele supplies its subscription service to customers using foxtele.uk. By submitting an order request, you ask FoxTele to review the selected plan and your details. Submission alone is not an on-site payment or acceptance of the order. A contract is formed when FoxTele accepts the request following the relevant payment confirmation and confirms or supplies the subscription, unless FoxTele tells you otherwise before then.

Any additional information presented during an order that is expressly agreed with you also forms part of the contract. If mandatory consumer law gives you greater protection than these terms, that law takes priority.

2. Eligibility

You must be at least 18 years old and legally able to enter a contract to order a FoxTele subscription. If you order for another person, you must have authority to do so and remain responsible for the information provided and payment.

3. Service description

FoxTele provides IPTV subscription access together with associated setup information and customer support. An IPTV subscription supplies the access details for the service; an IPTV player or application is separate software used to enter those details and view the service on a compatible device.

Unless FoxTele expressly states otherwise at purchase, a third-party player application, device, broadband connection or paid player licence is not included in the subscription price.

4. Subscription plans, prices and renewals

Available plan durations and current prices in pounds sterling (GBP) are shown on the website at the time you submit an order. Check the selected plan, price and information carefully before continuing. A price change applies prospectively and does not alter a subscription already accepted and paid for.

The current website order-request process does not enrol you in automatic recurring billing. A renewal requires a separate request and payment unless a different arrangement is clearly disclosed and expressly agreed before purchase.

5. Orders and payment

When ordering, you must provide accurate contact and order information, choose a preferred payment option and submit the request. FoxTele reviews the request and provides appropriate payment instructions. Payment is due through the route communicated for the accepted order. Do not send full payment-card details or security codes through the website contact fields, email or WhatsApp.

An order may be declined where information cannot be verified, payment is not confirmed, the selected service is unavailable, or accepting it would involve fraud, misuse or unlawful activity. If FoxTele cannot accept an order after receiving payment, it will arrange an appropriate refund.

6. Activation and delivery

FoxTele provides subscription access and setup details after the order and payment have been confirmed. Delivery may be made to the email address or WhatsApp number supplied with the order. You are responsible for checking that those details are correct and for monitoring relevant inboxes, including spam or junk folders.

FoxTele aims to activate accepted orders promptly, but no exact delivery time is guaranteed unless a specific timeframe is confirmed to you as part of the order.

7. Customer responsibilities

You agree to:

  • provide accurate and current contact, device and order information;
  • keep subscription credentials confidential and tell support promptly if you suspect unauthorised use;
  • use a compatible device, player and adequate internet connection;
  • follow reasonable setup and security instructions;
  • use the service only for lawful, personal use; and
  • avoid conduct that harms the service, other customers or third parties.

8. Devices and connections

A standard FoxTele subscription permits one active stream or connection at a time. You may configure and move the subscription between compatible devices, but using it simultaneously on multiple devices is not included unless FoxTele has expressly confirmed a different connection arrangement for your order.

Device compatibility can depend on the device model, operating system, available player and current software. Contact support before ordering if you are unsure whether your intended setup is compatible.

9. Third-party applications and devices

Compatible IPTV players, applications, device software, payment services and communications platforms may be supplied and controlled by third parties. Their availability, functionality, updates, terms, privacy practices and charges are outside FoxTele's direct control. FoxTele may provide setup guidance but does not claim ownership of, or affiliation with, a third-party product merely because it is compatible.

10. Service and content availability

FoxTele markets a 99.9% Uptime Guarantee as its service-availability commitment. This does not mean every individual channel, programme, film, series, device, application or internet route will be available without interruption at all times. Temporary disruption can arise from maintenance, broadband or network conditions, device or player issues, third-party infrastructure, security work or events outside FoxTele's reasonable control.

FoxTele will take reasonable steps to maintain and restore the service where an issue is within its control. Channel and on-demand catalogues may evolve, and no particular item is promised to remain permanently available unless that promise is expressly confirmed as part of your purchase.

11. Refunds and consumer rights

FoxTele provides a 7-Day Money-Back Guarantee, subject to the process described in the Refund Policy. That commercial guarantee is additional to, and does not limit, any statutory rights or remedies available under applicable UK consumer law.

12. Prohibited use

You must not:

  • share, resell, redistribute or commercially exploit subscription credentials without written authorisation;
  • attempt to gain unauthorised access to accounts, systems or networks;
  • circumvent security, interfere with service operation or introduce malicious code;
  • use false information, stolen payment methods or the service for fraudulent activity; or
  • use the website or service in breach of applicable law or another person's rights.

13. Intellectual property

The FoxTele name, logo, website design and original website text, graphics and code are protected by applicable intellectual-property law and may not be copied or commercially reused without permission, except where law permits. Third-party names, applications, devices and content remain the property of their respective owners. These terms do not claim FoxTele ownership of third-party brands or media.

14. Liability

FoxTele is responsible for loss or damage that is a foreseeable result of its breach of these terms or failure to use reasonable care and skill. FoxTele is not responsible for loss caused solely by your broadband connection, incompatible equipment, a third-party application or service, misuse of credentials, or an event outside reasonable control, except to the extent FoxTele is legally responsible.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot be excluded under consumer law, or any other liability that cannot lawfully be excluded. If you use the service as a consumer, these terms do not exclude remedies that applicable law gives you.

15. Suspension and termination

FoxTele may suspend or terminate access where reasonably necessary to investigate or address serious misuse, fraud, unauthorised resale or redistribution, a security threat, non-payment, or a material breach of these terms. Where appropriate, FoxTele will explain the reason and give you a reasonable opportunity to resolve a remediable issue. Suspension or termination does not remove rights or liabilities that arose beforehand.

16. Privacy

Our Privacy Policy explains how FoxTele handles personal information in connection with the website, orders and support.

17. Changes to these terms

FoxTele may update these terms to reflect changes in the service, law or business practices. The revised terms and Last Updated date will be published on this page. Changes apply prospectively; they will not remove accrued rights or rewrite an accepted purchase retrospectively without a lawful basis. Where a material change affects an active subscription, FoxTele will provide appropriate notice where reasonably possible or legally required.

18. Governing law

These terms and your relationship with FoxTele are governed by the law applicable in the part of the United Kingdom in which you live, subject to any mandatory consumer protections that apply. As a UK consumer, you may bring proceedings in the courts serving the part of the United Kingdom where you live. This section does not deprive you of mandatory rights available under applicable law.

19. Contact us

Questions about these terms or the FoxTele service can be sent to:

For related information, see the Refund Policy and Privacy Policy.